Policy

This Privacy Policy applies to all personal data collected, processed, and stored by Prism Meridian in connection with the delivery of management consultancy services. By engaging with our website or services, you acknowledge the practices described herein.

We collect information you provide directly, including name, business email address, company name, and the nature of your enquiry submitted through our contact form. We may also collect technical data such as IP address, browser type, and pages visited when you access our website.

Personal data is collected solely to respond to business enquiries, schedule consultations, and deliver contracted services. We do not collect data for advertising purposes and do not engage in the sale of personal information to any third party.

Processing of your personal data is based on legitimate interest in responding to your enquiries, the performance of a contract when services are engaged, and compliance with applicable legal obligations. We process only the minimum data necessary for the stated purposes.

Client data is retained for the duration of the engagement and for a period of five years thereafter, as required by applicable tax and business record-keeping laws. Enquiry data from non-clients is retained for no longer than twelve months from the date of submission.

We do not sell, rent, or trade personal information with third parties. Data may be shared with service providers who assist in operating our website or fulfilling services, strictly under confidentiality agreements and only to the extent necessary for those purposes.

We implement industry-standard security measures including encrypted data transmission, restricted access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of transmitted data.

Our website may use essential cookies to support basic functionality such as session continuity. We do not use tracking cookies for advertising or behavioural profiling. You may disable cookies through your browser settings without affecting your ability to access our content.

You have the right to access, correct, or request deletion of any personal data we hold about you. You may also request a portable copy of your data or object to its processing in certain circumstances. Requests are addressed within thirty days of receipt.

Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent does not affect our ability to fulfil contractual obligations already in progress.

Prism Meridian operates from the United States. If you are accessing our services from outside the US, your data may be transferred to and processed in the United States. Such transfers are conducted in compliance with applicable data protection frameworks.

Our services are directed exclusively at business entities and individuals of legal contracting age. We do not knowingly collect personal data from individuals under the age of eighteen. If we become aware that such data has been collected, it will be deleted promptly.

Our website may contain links to external platforms or resources. Prism Meridian is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of any external sites you visit.

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected parties and relevant supervisory authorities within the timeframes required by applicable law. Notifications will include the nature of the breach and steps taken in response.

California residents have the right to know what personal information is collected, to request its deletion, and to opt out of its sale. Prism Meridian does not sell personal information. California residents may exercise any applicable rights by contacting us directly.

We reserve the right to update this Privacy Policy at any time. Material changes will be communicated by updating the effective date at the top of this page. Continued use of our services following any changes constitutes acceptance of the revised policy.

This Privacy Policy is governed by the laws of the Commonwealth of Kentucky, United States, without regard to conflict of law provisions. Any disputes arising in connection with this policy shall be resolved in the courts of Barren County, Kentucky.

For all privacy-related requests, including data access, correction, or deletion, please use the contact information provided at the bottom of this page. We are committed to addressing your concerns promptly and in accordance with applicable law.

By engaging Prism Meridian for any service, accessing this website, or submitting a contact enquiry, you agree to be bound by these Terms of Service. If you do not agree with any provision herein, you must not use our services or website.

Prism Meridian provides independent management consultancy services including but not limited to strategic operations auditing, infrastructure scalability planning, cross-border workflow design, resource performance analytics, and corporate governance consulting. The scope of each engagement is defined in a separate written agreement.

All service engagements require execution of a written Scope of Work or Engagement Letter prior to commencement. These documents govern deliverables, timelines, fees, and responsibilities and take precedence over any general terms in the event of a conflict.

Fees are quoted per engagement and are outlined in the applicable Scope of Work. Invoices are due within fourteen calendar days of issuance unless otherwise agreed in writing. Late payments may be subject to a finance charge of 1.5% per month on outstanding balances.

Clients are responsible for providing accurate, complete, and timely information necessary for the delivery of services. Delays or inaccuracies in client-provided information may affect timelines and deliverable quality, for which Prism Meridian bears no liability.

All proprietary methodologies, frameworks, and tools developed by Prism Meridian remain the intellectual property of Prism Meridian. Upon full payment, clients receive a non-exclusive licence to use deliverables for their internal business purposes only.

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. Prism Meridian will not disclose client information to third parties without prior written consent, except as required by law or regulation.

Prism Meridian's total liability for any claim arising from an engagement shall not exceed the total fees paid by the client for the specific engagement giving rise to the claim. We are not liable for indirect, consequential, or punitive damages under any circumstances.

Consultancy deliverables represent professional analysis and recommendations based on available information. Prism Meridian does not guarantee specific business outcomes, revenue results, or operational improvements. Implementation and results remain the responsibility of the client.

Clients may terminate an engagement with fourteen days written notice. Fees for work completed up to the termination date remain due and payable in full. Any third-party costs incurred on behalf of the client prior to termination are also the client's responsibility.

We reserve the right to terminate any engagement immediately in the event of client breach of contract, non-payment, or conduct that compromises our ability to deliver services ethically and professionally. In such cases, fees for completed work remain due.

Prism Meridian operates as an independent contractor and not as an employee, partner, or agent of the client. Nothing in these Terms or any engagement agreement creates a joint venture, partnership, or employment relationship between the parties.

Prism Meridian will disclose any potential conflicts of interest identified during or prior to an engagement. We reserve the right to decline an engagement where a material conflict cannot be resolved in a manner acceptable to both parties.

During an engagement and for twelve months thereafter, clients agree not to directly solicit or hire any Prism Meridian consultant or employee who was involved in their engagement. A recruitment fee equivalent to six months of the individual's consulting rate applies to any breach.

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, governmental actions, pandemics, or infrastructure failures. The affected party must provide written notice within five business days.

Any disputes arising from these Terms or an engagement agreement shall first be addressed through good-faith negotiation between the parties. If unresolved within thirty days, disputes shall be submitted to binding arbitration in Barren County, Kentucky, under the rules of the American Arbitration Association.

These Terms of Service, together with any applicable Scope of Work or Engagement Letter, constitute the entire agreement between the parties. They supersede all prior discussions, representations, or agreements, whether oral or written, relating to the subject matter herein.

Prism Meridian reserves the right to amend these Terms at any time. Updated Terms will be published on this page with a revised effective date. Continued engagement with our services after such updates constitutes acceptance of the revised Terms.

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable. All remaining provisions shall continue in full force and effect.

These Terms of Service are governed by and construed in accordance with the laws of the Commonwealth of Kentucky, United States. Any legal proceedings arising hereunder shall be conducted in the appropriate courts of Barren County, Kentucky.

Prism Meridian provides professional consultancy services of an intellectual and advisory nature. Due to the bespoke and resource-intensive character of our work, refunds are handled on a case-by-case basis according to the terms outlined in this policy.

Engagements requiring a deposit or retainer fee are non-refundable once work has commenced. These fees compensate for the allocation of consultant time, internal planning, and resources committed in preparation for the engagement.

If a client cancels a confirmed engagement more than seven business days before the scheduled start date and no substantive preparatory work has begun, a full refund of any advance payment will be issued, less any documented administrative costs incurred.

Cancellations received within seven business days of the engagement start date, where preparatory work has commenced, will result in a partial refund. The amount refunded will reflect the proportion of work not yet completed at the time of cancellation.

In cases of client-initiated termination during an active engagement, fees are due for all work completed up to and including the termination date. Prism Meridian will provide an itemised account of work completed upon request within five business days of termination.

For fixed-scope engagements defined by deliverable milestones, payment for each milestone becomes non-refundable upon delivery and client acceptance. Acceptance is considered granted if no written objection is received within five business days of delivery.

If a client believes that delivered work does not meet the agreed specifications outlined in the Scope of Work, they must submit a written dispute within ten business days of delivery. Prism Meridian will review and respond within five business days with a proposed resolution.

Where a quality dispute is substantiated, Prism Meridian's first obligation is to remedy the deficiency through revision or supplementary work at no additional cost. A monetary refund is considered only after good-faith remediation efforts have been exhausted or mutually deemed unsuitable.

Clients on monthly retainer arrangements may discontinue with thirty days written notice. Fees already invoiced and paid for the current billing period are non-refundable. Unused retainer hours do not carry over to subsequent periods unless explicitly agreed in writing.

In the event Prism Meridian terminates an engagement due to circumstances within our control and unrelated to client breach, a pro-rata refund of prepaid fees for uncompleted work will be issued within fourteen business days. This constitutes our sole obligation upon such termination.

Any third-party costs incurred on behalf of the client, including but not limited to software licences, travel expenses, or subcontractor fees, are non-refundable once committed. Clients will be notified and must approve such costs in writing prior to commitment.

Approved refunds will be processed within fourteen business days of written confirmation. Refunds will be returned to the original payment method where possible. Prism Meridian is not responsible for delays caused by banking institutions or payment processors.

All fees are quoted and invoiced in US Dollars. Prism Meridian is not responsible for exchange rate fluctuations or foreign transaction fees applied by a client's financial institution. Refunds will be issued in US Dollars at the original invoiced amount.

Clients are encouraged to resolve billing concerns directly with Prism Meridian prior to initiating a chargeback with their financial institution. Chargebacks initiated without prior engagement will be contested and may result in suspension of the client relationship and referral to collections.

Changes to a confirmed Scope of Work requested by the client after commencement may result in additional fees or adjusted timelines. Prism Meridian will not issue refunds for fees already paid when scope changes are requested by the client and have been accommodated.

Prism Meridian retains sole discretion to issue partial or full refunds in exceptional circumstances not covered by this policy. Such decisions are made on a case-by-case basis and do not constitute a waiver of rights or precedent for future cases.

Refund requests must be submitted in writing to the contact details provided at the bottom of this page. Requests must include the client's name, engagement reference, the amount in dispute, and a clear description of the basis for the request.

This Refund Policy may be updated periodically to reflect changes in our service model or applicable law. The version in effect at the time of engagement commencement governs that engagement. Continued use of our services after updates constitutes acceptance of the revised policy.

This Refund Policy is governed by the laws of the Commonwealth of Kentucky, United States. Any disputes relating to refunds that cannot be resolved directly shall be subject to binding arbitration in Barren County, Kentucky, as described in our Terms of Service.